Allow's be clear.

There's zilch incorrect with maxim, "I'd be more than happy to assistance." In fact, when I worked on the HubSpot customer back up team, I would utilise this phrase often because I thought it was a courteous manner of letting customers know that I was eager and willing to assist them.

But, the more than that you use this phrase, the more than that you tend to lean on it in your day-to-day vocabulary. I caught myself saying this all of the time to the signal where I felt I was overusing it and sounding like a broken record. Every fourth dimension a customer asked me to do something, I would immediately bawl dorsum with, "I'd exist more than happy to help," like a trained dog.

This wasn't an issue if the call was brief, or if the customer had an piece of cake question. But, when I had to work with people who needed help with multiple problems, this phrase would gradually feel less sincere as I continued to utilize information technology. Later the second or 3rd fourth dimension saying it on a telephone call, customers would think that I was only trying to motility the conversation forth and that I didn't genuinely care near their issue.

Eventually, I learned that using an alternative phrase not only made me feel like I wasn't repeating myself, simply it also fabricated the quality of my service more consistent for my customers. By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their issues — fifty-fifty if the call was long.

In this post, we've curated a list of alternatives to the phrase, "happy to help." Share these with your team to ameliorate their communication skills and provide a better service experience for your customers. → Download Now: Customer Support Training Template [Free Template]

Alternatives for 'Happy to Help'

  1. I'd dear to help.
  2. Certainly.
  3. It would be my pleasure.
  4. You got it.
  5. Not a problem.
  6. Don't hestitate to reach out.
  7. At your service.
  8. I'd be more than willing to aid.

1. "I'd beloved to help."

It'due south a pocket-sized alter, just switching the word, "happy" with the give-and-take, "love" makes a big divergence in this case. You're not only excited to collaborate with the customer, rather, you're eager to help and are motivated by their success.

2. "Certainly."

If yous desire to be brief, yous can use this phrase when a client asks for your help. Information technology's a quick response that shows the customer you've listened to their problem and you're set up to provide support. This is a great phrase to use if the customer is in a hurry and wants to get a solution as fast as possible.

3. "It would exist my pleasure."

This is a good phrase to utilize when a customer seems frustrated or stressed about a trouble. It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the client may have.

4. "Yous got it."

If you're looking for a more than coincidental approach, this phrase is great because it empowers the customer to enquire for help. It tells them that you're able to provide whatever they need and that they can rely on you for continued support.

I'd recommend using this phrase if yous've already adult a rapport with your customer and they don't await you to be as formal equally you showtime were on the phone call.

5. "Not a trouble."

Exist conscientious when you lot utilize this one. While information technology'southward a keen alternative to "happy to help," some people may think y'all're non taking their consequence seriously plenty. They may think that they have a real problem on their hands, and by telling them otherwise, y'all may add friction to the service feel.

It's best to utilize this phrase when the client asks you to do something small like looking up a knowledge base of operations article or directing them to their client success manager. Since these are relatively easy tasks, most customers won't think twice when you use this phrase.

vi. "Please don't hesitate to achieve out."

I similar to use this phrase when I'grand signing off an email or wrapping up a phone telephone call. It lets the customer know that I'm always available to assistance and they shouldn't worry well-nigh contacting me outside my working hours. It as well shows the client that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience.

seven. "At your service."

While it'southward not for every support team, it may make sense to use this phrase if your customers are expecting a formal service interaction — like at a high-end hotel or a fancy eating house. Equally a service rep, this keeps your communication on brand which makes the customer experience similar they're interacting with a luxurious company.

eight. "I'd exist more than willing to assist."

In virtually scenarios, this phrase tin be used interchangeably with "happy to help." It effectively sends the aforementioned message, but uses different language similar "assist" instead of "help." This is a good phrase to go on in your back pocket if you all of a sudden freeze with the client and aren't sure how to answer.

Now that you know what to say to customers, acquire which customer service phrases to avoid. New Call-to-action

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Originally published Feb 19, 2021 eight:xv:00 AM, updated June 15 2021